BRACELETS
NECKLACE
FAQ
Use this text to share information about your product or shipping policies.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation by email with your DHL tracking number. Using the link in the email, you can track the status of your package online at any time.
How do I initiate a return?
Simply send us an email at contact@scarlettandco.eu with the following information:
- Order number
- Full name
- Items you wish to return
- Brief description of the reason (optional, but helps us improve)
After reviewing your request, we will provide you with the return address and further instructions. Unannounced returns cannot be accepted.
When will I receive my refund?
Once your return has been received and inspected, we will notify you by email. If the refund is approved, the amount will be credited to the original payment method within approximately 10 business days. Please note that it may take additional time for your bank or payment provider to display the refund in your account.
Which payment methods do you accept?
Available payment methods may vary depending on your region. Generally, we offer:
- Credit and debit cards (e.g. Visa, Mastercard)
- Digital wallets (e.g. Shop Pay, Apple Pay, Google Pay — where available)
- Additional local payment methods shown at checkout
All available options will be displayed during the payment process.